Delivering Projects and Growing Recurring Revenue

A delivery workflow clients love

1. Kick-off: confirm goals, scope, timeline, contacts and the content you need from them.
2. Weekly updates: what was done, what is next, any blockers. Short, predictable, honest.
3. Preview links for every milestone (staging or preview deployments) so feedback is concrete.
4. Change requests for anything new.
5. Launch checklist: domain, HTTPS, email, backups, monitoring, analytics, legal pages.
6. Handover: credentials in the client's accounts, documentation, a short training call.

Under-promise on dates and over-deliver on communication. Most client frustration comes from silence, not from problems.

Care plans: recurring revenue

After launch, offer a monthly plan:

Recurring plans make income predictable and keep you close to clients for future projects. Define response times and what counts as a "small change" in writing.

Time and energy

• Block time for deep work, admin and learning each week.
• Use templates for proposals, contracts, onboarding emails and launch checklists.
• Automate invoicing, reminders and reports.
• Say no to projects outside your niche or below your minimum.

Growing beyond yourself

When demand exceeds your time: raise prices, productise further, then consider subcontractors or hiring for specific tasks (design, content, support). Document your processes first, so others can deliver to your standard.

Final project

Create your business kit: niche statement, three productised packages with prices, a proposal template, a contract checklist reviewed by a lawyer, an onboarding email sequence, a launch checklist, a care-plan offer and a one-page monthly finance routine. You now have the foundations of a sustainable development business.

Check yourself

• What should every weekly client update include?
• How do care plans benefit both you and clients?
• What should you document before hiring help?